Shipping and Returns Policy – Inner Joy Gifts

Thank you for visiting our Shipping and Returns Policy page. At Inner Joy Gifts, we want your shopping experience to be smooth and clear. Below, you’ll find all the important details about delivery and returns.

Local Delivery and Pickup

We deliver locally in South Barrington and nearby areas. You can also pick up your order.
We pack each gift carefully and have it ready at the time shown during checkout.

Before placing your order, please double-check your name, phone number, delivery address, and pickup time. This helps avoid delays or mistakes.
If you have questions or need a custom solution, just write to us at innerjoy.gift@gmail.com.

You can also learn more about us here.

Return Policy

We want you to love what you receive. That’s why we’ve made our policy simple and fair.

❌ Items You Can’t Return

To protect health and quality, some products are final sale. These include:

  • Food items (cakes, cupcakes, chocolates, and desserts)

  • Fresh flowers and floral gifts

  • Personalized or custom-made products

Once we hand over these items, they can’t be returned or exchanged.

✅ Items You Can Return

You can return non-edible items like packaging or home decor if:

  • You contact us within 7 days

  • The item is in perfect condition and in the original packaging

  • You send us proof of purchase

To start a return, send us an email with your order number and reason for return.
If we made a mistake, we’ll cover the return shipping. Otherwise, you’ll handle the return cost.

Need Gift Ideas?

We share customer stories and gift photos on Instagram.
You’re welcome to explore them here:
https://www.instagram.com/innerjoygiftshop

Still Have Questions?

We’re here for you.
Email us any time at innerjoy.gift@gmail.com — and we’ll do our best to help.